Free ground shipping is included with your purchase. This program allows you the opportunity to purchase a replacement product discounted from the list price. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. If the printer is out of warranty, you would qualify for the Canon Upgrade program. You will need to register your Canon gear HERE to access additional support options. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. ![]() If the error comes back, the printer will require service. After 60 seconds plug the power cord back in and power on the printer. ![]() ![]() While the power is off, press the power button 5 times. While the printer is on, unplug the power cord from the printer. If there is no paper jam, I recommend performing a reset of the printer.
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